In order to confirm reservations, we do require payment for the first two evenings as a deposit, either on Visa, MasterCard, American Express or Discover. If you are staying more than two evenings, the balance of your stay will be charged 30 days prior to your scheduled arrival. If staying only one evening, payment in full is required at the time of reservation. Included with the deposit charged is a $15.00 per person, per stay fee for the round-trip transfer of luggage between the dock and the hotel. All modifications to your reservation must be done prior to your stay. If you are checking out early, you will be charged for the remaining room nights of your reservation plus taxes and fees. For group cancellations, the above policies may not apply. Please refer to the specific group policies outlined in your group reservation.

Your reservation deposit will be refunded, less a $100.00 processing fee, with notice of cancellation at least 30 days prior to your scheduled arrival. A $50.00 per day change fee will apply to any changes in reservations. Reservations canceled less than 30 days prior will forfeit their room deposits.

At Grand Hotel, we strive to create a relaxing resort atmosphere, so we encourage you to dress in a way that is comfortable and laid-back during the day. Casual resort attire is perfectly suitable, but we kindly ask that you avoid wearing midriff-baring tops, sweatpants, cut-off shorts, or sleeveless shirts before 6:30 PM.

As the evening unfolds, we believe every moment at Grand Hotel deserves to be celebrated with a touch of elegance. After 6:30 PM in the main areas of the hotel, we require that ladies wear dresses, skirts, blouses, dress sweaters, or dress slacks, while gentlemen are required to wear a suit or sport coat, a necktie, and dress pants. Please note that denim and shorts are not allowed in these areas. This dress code applies to all spaces on the parlor level, including the Front Porch, Parlor, Audubon Bar, Geranium Bar, Terrace Room, and Main Dining Room. Additionally, children aged 12 and older are encouraged to dress in a manner similar to adults.

Check-in time is after 4:00 PM and check-out time is 11:00 AM. Every effort will be made to accommodate early arrivals and late check-outs. Please notify Grand Hotel if you have any special requests.

Grand Hotel is able to accommodate most dietary needs. In addition, all menus in our Main Dining Room include vegetarian and gluten-free options.

For Meetings, Celebrations, and Events

If your group has any private meals booked where a menu is created just for the group, please alert your group contact who will work with the hotel planner to make sure all your guests with dietary concerns have appropriate options. For all other meals, including breakfasts, luncheons and dinners in our Main Dining Room please let our waitstaff know of any dietary restrictions and we will do our best to accommodate.

Smoking is not permitted within Grand Hotel, including guest rooms and balconies. There will be a $250.00 fee applied for guests who do not comply with the non-smoking policy.